Our Policies
Important information about using our services and our commitments to you.
Travel Preparation Checklist
- Check if your device is eSIM compatible.
- Ensure your device is unlocked.
- Research eSIM providers for your destination. Compare plans on our services page.
- Purchase your eSIM plan before you travel.
- Scan the QR code to install your eSIM.
- Label your eSIM clearly in your device settings.
- Turn on Data Roaming for your eSIM.
- Set your eSIM as the primary data line.
- Download offline maps for your destination.
- Save our contact information in case you need support.
- Understand the fair usage policy of your plan.
- Check for any activation issues before you depart.
What's Included / Not Included
| Feature | Included |
|---|---|
| High-speed data | ✔ |
| Voice calls and SMS | ✖ |
| 24/7 Customer Support | ✔ |
| Tethering/Hotspot | ✔ |
| A physical SIM card | ✖ |
| Coverage in specific remote areas | ✖ |
| Free cancellation | ✔ |
| Automatic plan renewal | ✖ |
| Compatibility with all devices | ✖ |
| Instant activation | ✔ |
| Data rollover | ✖ |
| Secure payment processing | ✔ |
Complaints and Appeals
If you have any complaints or wish to appeal a decision, please contact us at [email protected]. To help us resolve your issue quickly, please include the following information in your email:
- Your full name and contact information.
- A detailed description of your complaint.
- The date the issue occurred.
- Any relevant order numbers or transaction IDs.
- Any supporting documentation, such as screenshots or receipts.
We aim to acknowledge all complaints within 48 hours and resolve them within 14 business days. For more information, please review our Terms of Service.